Privacy should be
clear and intentional.
This page explains the categories of information GrabCab may process as part of its mobility, marketplace, safety, support and operational services.
Last updated: September 2026
GrabCab is being developed as a Jamaica-first mobility platform with future Caribbean expansion. Privacy requirements may vary by market and service. This public summary should be read together with any service-specific notices, consent requests or updated policies presented when particular GrabCab services are made available.
Information you provide
Depending on the GrabCab service you use, information may include account details, contact information, application information, vehicle or business details and information submitted through support or safety workflows.
Location and trip information
Mobility services may require location, pickup, destination, route, trip status and related operational information to provide, coordinate and support rides.
Platform and transaction data
GrabCab may process information related to bookings, payments, wallets, promotions, ratings, support activity and platform interactions where those features are available.
Safety and trust data
Safety features may involve trip-sharing information, trusted contacts, identity or verification information, incident records and other information needed to operate safety workflows.
How information may be used
Information may be used to provide mobility services, operate the marketplace, support users, improve platform reliability, protect safety, prevent misuse, process transactions and comply with applicable obligations.
Security and access
GrabCab is designed to use role-based access, authentication, audit records and operational controls to help protect access to platform information.
Data retention
Information may be retained for as long as reasonably required to provide services, maintain records, resolve disputes, support safety and security, satisfy legitimate operational needs and meet applicable legal or regulatory obligations.
Service providers and partners
GrabCab may rely on technology, infrastructure, communications, payment, mapping, identity, support or other providers where necessary to operate platform services. Information should only be shared to the extent reasonably required for those services and subject to appropriate operational controls.
Your choices
Available privacy choices may depend on the service, market and account type. These may include updating account information, managing marketing preferences, withdrawing optional consent or requesting support regarding personal information.
Questions about privacy?
Privacy requests and questions should be directed through GrabCab's official support or contact channels as those channels become available for each market.